Everyone talks about impact, but few deliver numbers to back the noise.

165M
lives touched 79% of which were underserved
31.5M
retail customers served
87% of which were underserved
7.54M
MSMEs served
75% of which were underserved
24K
jobs created
33% held by women

We fuel global fintech and transformative founders.

Quona has been backing fintech companies driving financial inclusion in emerging markets since 2015. The rest of the world is taking note; fintech and embedded finance models continue to dominate venture globally.

Impact Management Project
Blue Mark
IRIS+
Sustainable Development Goals

Read the Impact Report

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Impact Management Project
Blue Mark
IRIS+
Sustainable Development Goals

Quona’s Impact Leadership History

2009

Quona team starts investing out of Accion Frontier Investments Group (FIG) portfolio

Development of Access-Quality-Markets Framework

2010

2011

IRIS Adoption

Soft launch of Quona

2012

2014

Quona co-founders kick off fundraising for Fund I

Shaping the Impact Management Project’s Five Dimensions of Impact; Launch of Fund I

2015

2016

GIIRS Rating

Impact Framework Harmonization

2017

2018

Guidelines for Investing in Responsible Digital Financial Services; Launch of Fund II

KPI Refinement and Data Consistency

2019

2020

Impact Principles Signatory; Selection to Impact Assets 50

1st BlueMark Verification; Launch of Fund III; 60 Decibels Pilot

2021

2022

Launch of Impact Scorecards & Annual Impact Performance Review

Participation in GIIN Financial Inclusion Benchmark Design Team

2022

2023

2nd BlueMark Verification

Impact Reporting Working Groups

2022-2024

2022-2024

Expanded 60 Decibels Projects

Platinum Score in BlueMark’s FundID Impact Assessment; Launch of Quona Fund IV

2024

Purpose with Progress

We are excited to see the industry moving toward more transparency and rigor in impact measurement—values which are core to Quona, in addition to compelling financial performance.

How We Measure Impact

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Every Quona investment is screened for financial inclusion, which Quona has historically measured along three core dimensions:

Our proprietary impact measurement framework—designed in collaboration with industry peers and harmonized with global standards—was built to measure this impact in a way that is comparable to leading players in the field.

Sustainable
Development Goals

Impact Management
Project

ACCESS

Expanding access to financial services for previously underserved segments and market demographics.

Sustainable Development Goals

No poverty Decent work and economic growth Industry innovation and infrastructure Reduced inequalities

Impact Management Project

WHO

QUALITY

Improving the quality of financial services as measured by affordability, product depth and breadth, convenience and efficiency.

Sustainable Development Goals

Decent work and economic growth Industry innovation and infrastructure

Impact Management Project

HOW MUCH
WHAT

MARKETS

Impacting markets for inclusive finance by creating a demonstration effect and building ecosystems conducive for innovation and investment.

Sustainable Development Goals

Gender equality Decent work and economic growth Partners for the goals

Impact Management Project

CONTRIBUTION

Our Impact Scorecard

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In 2021, we built and implemented an impact scorecard to assess our companies in a robust and systematic way.

Using impact data from Quona’s impact measurement framework, the impact scorecard enables us to analyze a company’s impact performance level in line with the Impact Management Project’s Impact Classes.

Direct Impact

Avoiding
Harm

Advancing Access

Benefitting Stakeholders at Scale

Contributing to Solutions

Market Impact

Portfolio companies that have pivoted away from their original business model/target customer group.

Early-stage companies that have strong impact potential but have not yet reached significant scale or depth of direct impact or influence on the market.

Companies that have demonstrated strong and growing direct impact and have started to influence the market and ecosystem.

Companies that demonstrate significant direct impact on customers or beneficiaries (Access + Quality) as well as significant impact in their market and ecosystem (Markets).

  • Direct Impact
  • MARKET IMPACT
ACCESS
Scale, Focus On Underserved

Accounts for scale (# of MSMEs or customers served) and focus on underserved segments (% underserved).

Quality
Affordability, Product Breadth, Convenience, Product Fit

Accounts for the quality of financial services provided as measured by affordability, product breadth, convenience and product fit.

MARKETS
Market Leadership

Assesses if and to what extent a company is a market leader, informed by the company's scale and traction, launch of new and innovative products, and influence on imitators.

Capital Crowded-In

Captures the extent to which Quona is able to ‘crowd in’ capital to impactful companies in emerging markets.

Inclusivity

Measures the share of diverse senior management in the company (inclusive of gender in all markets; and race in relevant markets).

How We Incorporate Client Feedback

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We believe that hearing directly from customers is critical to understanding impact. So, we've engaged lean data service provider 60 Decibels to achieve three goals:

http://60__decibels

Obtain outcome-level impact data directly from customers

Better understand the impact of embedded finance models within Quona’s portfolio

Assess the value of customer-level data to Quona portfolio companies

Our Impact in 2024

A Snapshot

Every year, we share aggregate impact data aligned with Quona’s impact measurement framework across the 8 most common and relevant financial inclusion KPIs used within the portfolio.

  • ACCESS
  • QUALITY
  • MARKETS

7.54M

MSMEs Served 75% of which were underserved

31.5M

Retail Customers Served 87% of which were underserved

165M

Lives Touched 79% of which were underserved

$5.5B

Loans Financed

$35.7B

Payment Transactions Enabled

$2.4B

Revenue Generated

$706M

Gross Merchandise Value (GMV)

24K

Full Time Employees & Inclusivity 33% of which are women

$4.96B

Capital Raised

Customer Insights

in partnership with 60 Decibels

Finkargo offers innovative and affordable cargo-collateralized credit solutions to SME importers across Latin America.

It leverages its network of freight forwarders to cost effectively acquire borrowers and to support proprietary data-driven underwriting.

69%

of clients say their business outlook has improved. Reported outcomes of these 69%:

Increased financial liquidity
68%
Business growth
37%
Increased financial flexiblity
31%

Finkargo has allowed me to increase cash flow, and therefore, to have greater buying and selling capacity.”

Arya Collateral is a digital, integrated agri value-chain services company.

The company focused on warehousing, management, financing, and market linkages. They help buyers and sellers find the best prices for their commodities.

77%

of customers reported that quality of life had improved or very much improved. Reported outcomes of these 77%:

Improved income for farmers
47%
Improved business growth for MSMEs
37%
Reduced stress
32%

Arya.ag has made a huge impact on my farm and family’s way of life. I bought new equipment and seeds, and I could afford to hire extra help during the busy seasons.”

Lula is a digital SME banking platform.

The company is anchored on a set of lending and cashflow management products that provides South Africa’s underserved SMEs with credit, transactional account and financial management tools to control their cash flow.

82%

of customers say their business outlook has improved. Reported outcomes of these 82%:

Equipment and stock acquisition
27%
Business expansion
26%
Cash flow improvement
21%

I appreciate that they give us small businesses a chance. They are flexible, and since I have an account with them, I have funds available to me anytime, which is a huge help.”

Looking to What’s Next

We are proud of the progress we made this year in strengthening our ability to effectively analyze company-level impact, inclusive of the customer-level data from the 60 Decibels pilots.

Read the Impact Report

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