Everyone talks about impact, but few deliver numbers to back the noise.

151.5M
lives touched 75% of which were underserved
31.2M
retail customers served
87% of which were underserved
7.2M
MSMEs served
74% of which were underserved
23.4K
jobs created
28% held by women

Investing in Financial Inclusion's Next Chapter

Quona believes the next chapter of financial inclusion will be built on better rails, deeper products, and more resilient businesses. Since 2015, we have been backing fintech companies across high-growth emerging markets that pursue profits with purpose, prioritizing not just access to financial services, but the quality, relevance, and usability that turn access into lasting impact.

Quona’s Impact Leadership History

2009

Quona team starts investing out of Accion Frontier Investments Group (FIG) portfolio

Development of Access-Quality-Markets Framework

2010

2011

IRIS Adoption

Soft launch of Quona

2012

2014

Quona co-founders kick off fundraising for Fund I

Shaping the Impact Management Project’s Five Dimensions of Impact; Launch of Fund I

2015

2016

GIIRS Rating

Impact Framework Harmonization

2017

2018

Guidelines for Investing in Responsible Digital Financial Services; Launch of Fund II

KPI Refinement and Data Consistency

2019

2020

Impact Principles Signatory; Selection to Impact Assets 50

1st BlueMark Verification; Launch of Fund III; 60 Decibels Pilot

2021

2022

Launch of Impact Scorecards & Annual Impact Performance Review

Participation in GIIN Financial Inclusion Benchmark Design Team

2022

2023

2nd BlueMark Verification

Impact Reporting Working Groups

2022-2024

2022-2024

Expanded 60 Decibels Projects

Platinum Score in BlueMark’s FundID Impact Assessment; Launch of Quona Fund IV

2024

2024

Launched Responsible Exits Framework

Elected to Impact Principles Advisory Board; Founding Signatory to Impact Reporting Norms

2025

Purpose with Progress

At Quona, we believe that investing with integrity and investing for returns are mutually reinforcing. We put that belief into practice through industry-recognized frameworks, independent verification, and a decade of rigorous impact measurement across our portfolio, contributing to higher standards for the field.

How We Measure Impact

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Every Quona investment is screened for impact potential and evaluated throughout the investment lifecycle against three core dimensions of financial inclusion.

Our impact measurement framework was built in collaboration with industry peers, harmonized with global standards, and refined over more than a decade of investing across emerging markets.

Sustainable
Development Goals

Impact Management
Project

ACCESS

Expanding access to financial services for previously underserved segments and market demographics.

Sustainable Development Goals

No poverty Decent work and economic growth Industry innovation and infrastructure Reduced inequalities

Impact Management Project

WHO

QUALITY

Improving the quality of financial services as measured by affordability, product depth and breadth, convenience and efficiency.

Sustainable Development Goals

Decent work and economic growth Industry innovation and infrastructure

Impact Management Project

HOW MUCH
WHAT

MARKETS

Impacting markets for inclusive finance by creating a demonstration effect and building ecosystems conducive for innovation and investment.

Sustainable Development Goals

Gender equality Decent work and economic growth Partners for the goals

Impact Management Project

CONTRIBUTION

Our Impact Scorecard

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We assess every portfolio company through an impact scorecard, drawing on impact KPIs, qualitative data, and business and market context to measure performance in a rigorous and systematic way.

Using data from Quona’s impact measurement framework, the scorecard evaluates each company’s impact performance in line with the Impact Management Project’s “ABCs of Impact”. We set a deliberately high bar for Contributing to Solutions, and expect most portfolio companies to sit in Benefitting Stakeholders at Scale, reflecting strong and growing impact at meaningful scale.

Direct Impact

Avoiding
Harm

Advancing Access

Benefitting Stakeholders at Scale

Contributing to Solutions

Market Impact

Portfolio companies that have pivoted away from their original business model/target customer group.

Early-stage companies that have strong impact potential but have not yet reached significant scale or depth of direct impact or influence on the market.

Companies that have demonstrated strong and growing direct impact and have started to influence the market and ecosystem.

Companies that demonstrate significant direct impact on customers or beneficiaries (Access + Quality) as well as significant impact in their market and ecosystem (Markets).

  • Direct Impact
  • MARKET IMPACT
ACCESS
Scale, Focus On Underserved

Accounts for scale (# of MSMEs or customers served) and focus on underserved segments (% underserved).

Quality
Affordability, Product Breadth, Convenience, Product Fit

Accounts for the quality of financial services provided as measured by affordability, product breadth, convenience and product fit.

MARKETS
Markets & Systems

Assesses whether a company is shaping markets for financial inclusion through ecosystem influence, capital mobilization, and the enabling infrastructure that makes inclusive finance viable at scale.

Capital Crowded-In

Captures the extent to which Quona is able to ‘crowd in’ capital to impactful companies in emerging markets.

Inclusivity

Measures the share of diverse senior management in the company (inclusive of gender in all markets; and race in relevant markets).

How We Approach Impact Outcomes

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Tracking outputs is where impact measurement starts, but not where it ends. We partner with 60 Decibels to hear directly from customers about whether financial inclusion is actually changing outcomes in their lives and businesses.

60__decibels

Surface outcome evidence that output KPIs alone cannot capture, including improved financial resilience, first-time credit access, and enhanced business stability

Complement portfolio-wide impact tracking with direct customer voices at select portfolio companies each year

Deepen our understanding of how fintech solutions are working for underserved consumers and MSMEs, informing how we manage and support our investments

Our Impact in 2025

A Snapshot

Every year, we share aggregate impact data aligned with Quona’s impact measurement framework across the 8 most common and relevant financial inclusion KPIs used within the portfolio.

  • ACCESS
  • QUALITY
  • MARKETS

7.2M

MSMEs Served 74% of which were underserved

31.2M

Retail Customers Served 87% of which were underserved

151.5M

Lives Touched 75% of which were underserved

$5.6B

Loans Financed

$63.3B

Payment Transactions Enabled

$3B

Revenue Generated

$822M

Gross Merchandise Value (GMV)

23.4K

Full Time Employees & Inclusivity 28% of which are women

$5.58B

Cumulative Equity Raised

Matrix: 2025 Quona Impact Performance

Includes all active core investments, except for 3 pre-launch companies.

Impact Outcomes

For select portfolio companies, in partnership with 60 Decibels

Creditas is Latin America’s leading secured lending platform with an ecosystem of synergistic consumer solutions that allow users to borrow, make purchases, and insure their assets across three core verticals: home, auto and employee benefits.

Creditas is expanding access to responsible credit in Brazil, helping underserved clients stabilize finances, increase income, and invest in their homes and businesses.

Customers Report
Accessing a service like this for the first time
65%
Improved quality of life
57%
Improved ability to manage finances
57%

My quality of life has improved significantly; I can finally sleep through the night. Before, I was constantly worried about how to afford my bills. Now, feeling rested, I’m able to perform better at my job and face each day with renewed energy.”

Verto provides cross-border payments and global financial infrastructure that enables emerging market SMEs and international enterprises to move money efficiently across markets.

Based on direct customer feedback, Verto is strengthening economic participation across markets, helping SMEs save time, reduce costs, and better manage cash flow, while enabling enterprises to move capital more efficiently and reliably at scale, with continued opportunity to enhance overall value perception.

SMEs Report
Increased business revenue
68%
Improved business operations
74%
Improved ability to achieve business goals
44%

For Verto, I even noticed that my suppliers are more confident when I tell them I use Verto to make the payment. They just wait until they receive it, and I have not heard anything about delayed payment ever since I started using it”

Onsurity is a technology-enabled health benefits platform designed for micro, small, and medium enterprises (MSMEs) in India.

Its subscription-based insurance, digital onboarding, and simplified claims management enable small employers to provide coverage without the large upfront costs of traditional policies. By offering a flexible, affordable, and mobile-first platform, Onsurity makes it easier for underserved SMB employers to adopt and manage employee healthcare benefits.

SMEs Report
Improved employee retention
34%
First time offering healthcare benefits to employees
66%
Improved employee satisfaction
46%

We’ve been with Onsurity for two years and, compared to other providers, the experience has been much better. When one of our employees had an accident last month, Onsurity provided full support. Our queries were resolved in one call, and both the regional manager and call center responded quickly.”